FREQUENTLY ASKED QUESTIONS
Your questions about custom website development answered. If you don't see your question below, please contact us at info@shoplucidmedia.com
About Our Services
Do you work with businesses in any industry?
Yes! We've created websites for clients across various industries. Our diverse experience allows us to understand the unique needs of different business sectors.
How is Lucid Media different from other web design agencies?
Unlike many agencies that rely on templates, we create truly custom websites built to match your exact specifications. We prioritize clear communication, transparent pricing, and ongoing support throughout the process and beyond.
Can you update my existing website instead of building a new one?
No, we specialize exclusively in creating brand new, custom-built websites from the ground up. This approach ensures every website we create is built with clean, efficient code and modern best practices.
Free Features & Add-Ons
What free features come with all websites?
Every website we build comes with five premium features at no additional cost: high quality AI-generated images, file optimization, file conversion, image optimization, and sender email setup.
What does "file optimization" include?
Our file optimization service ensures all images, videos, PDFs, and other media files are properly compressed and optimized for web use without sacrificing quality. This results in faster page loading times and better user experience.
How does AI image optimization differ from regular file optimization?
While standard file optimization focuses on compression, AI image optimization uses advanced algorithms to enhance image quality, adjust colors for brand consistency, improve clarity, and create custom-sized versions for different devices—all while maintaining fast loading times.
What is included in the sender email setup?
We configure a professional email address that matches your domain (e.g., info@yourbusiness.com) and ensure it's properly set up for sending and receiving. This includes configuring SPF and DKIM records for improved deliverability and helping you connect it to your preferred email client.
Can I request specific types of AI-generated images?
Absolutely! We work closely with you to understand the style, mood, and subject matter you need for your AI-generated images, ensuring they align perfectly with your brand identity and website content.
Process & Timeline
What is your website development process?
Our process follows six key stages:
- Discovery & Consultation
- Planning & Design
- Development & Content Integration
- Testing & Refinement
- Launch
- Ongoing Support
How long does it take to build a website?
• Information websites typically take 1-2 weeks
• Custom functionality can extend these timeframes
What do you need from me to get started?
To begin, we'll need information about your business and target audience, your brand assets, content for your website, examples of websites you like, and your project goals and requirements.
Do you help with content creation?
While we don't provide full content creation services, we do offer guidance on content strategy and can recommend professional photographers.
Technology & Features
Will my website work on mobile devices?
Absolutely. All websites we create are fully responsive, meaning they automatically adjust to look and function properly on any device.
Do you include SEO in your website development?
Yes, we build all websites with SEO best practices in mind, including proper HTML structure, fast loading speeds, mobile optimization, and basic on-page SEO elements.
What about website security?
Security is a top priority for every website we build. We implement multiple security measures including secure contact forms, regular software updates, and protection against common vulnerabilities.
How does the file conversion service benefit my website?
Our file conversion service transforms your existing files into web-optimized formats (like converting Word documents to PDFs, or large video files to streaming-friendly formats). This improves website performance and ensures compatibility across all devices and browsers.
Pricing & Payment
How much does a website cost?
• Information websites: $1,799 (reduced from $4,000)• Website Retainer: $100/month
What payment methods do you accept?
We accept all major credit cards, Cashapp and Venmo. We can also discuss custom payment schedules.
Are there any recurring costs?
Yes, necessary ongoing costs include:
• Website Retainer: $100/month
Are the free features truly included at no extra cost?
Yes, all five premium features (AI images, file optimization, file conversion, AI image optimization, and sender email setup) are completely free with your website purchase. There are no hidden fees or subscription costs for these services.
Getting Started
How do I get started with Lucid Media?
The first step is to book a consultation with our team. During this conversation, we'll discuss your needs, answer your questions, and determine if we're the right fit for your project.
How soon can you start my project?
Our project start dates typically range from same-day to 1 week after the build fee is paid, depending on our current workload.
What if I'm not satisfied with the design?
Your satisfaction is our priority. Our process includes multiple review points and revision cycles to ensure the final product meets your expectations.